These terms and conditions (the “Terms and Conditions”) govern the use of www.drvoss.co.uk (the “Site”). This Site is owned and operated by Floralia Fairytale Ltd. This Site is an ecommerce website.
By using this Site, you indicate that you have read and understand these Terms and Conditions and agree to abide by them at all times.
Intellectual Property
All content published and made available on our Site is the property of Floralia Fairytale Ltd and the Site’s creators. This includes, but is not limited to images, text, logos, documents, downloadable files and anything that contributes to the composition of our Site.
Age Restrictions
The minimum age to use our Site is 18 years old. By using this Site, users agree that they are over 18 years old. We do not assume any legal responsibility for false statements about age.
Accounts
When you create an account on our Site, you agree to the following:
1. You are solely responsible for your account and the security and privacy of your account, including passwords or sensitive information attached to that account; and
2. All personal information you provide to us through your account is up to date, accurate, and truthful and that you will update your personal information if it changes.
We reserve the right to suspend or terminate your account if you are using our Site illegally or if you violate these Terms and Conditions.
Sale of Goods
These Terms and Conditions govern the sale of goods available on our Site.
The following goods are available on our Site:
- Skincare Products.
We are under a legal duty to supply goods that match the description of the good(s) you order on our Site.
These Terms and Conditions apply to all the goods that are displayed on our Site at the time you access it. This includes all products listed as being out of stock. All information, descriptions, or images that we provide about our goods are as accurate as possible. However, we are not legally bound by such information, descriptions, or images as we cannot guarantee the accuracy of all goods we provide. You agree to purchase goods from our Site at your own risk.
We reserve the right to modify, reject or cancel your order whenever it becomes necessary. If we cancel your order and have already processed your payment, we will give you a refund equal to the amount you paid. You agree that it is your responsibility to monitor your payment instrument to verify receipt of any refund.
Third Party Goods and Services
Our Site may offer goods and services from third parties. We cannot guarantee the quality or accuracy of goods and services made available by third parties on our Site.
Payments
We accept the following payment methods on our Site:
- Credit Card;
- PayPal: and
- Debit.
When you provide us with your payment information, you authorise our use of and access to the payment instrument you have chosen to use. By providing us with your payment information, you authorise us to charge the amount due to this payment instrument.
If we believe your payment has violated any law or these Terms and Conditions, we reserve the right to cancel or reverse your transaction.
Shipping and Delivery
When you purchase goods from our Site, the goods will be delivered through one of the following methods:
- Standard Delivery: £3.95 (By Royal Mail 1 first class signed for)
Delivered within 3-5 working days.;
- Next Day Delivery: £6.50 (By UPS Delivered within 1-2 working days
Dispatched next day and delivery the following working day for orders placed by 6pm.; or
- Guarantee next day before 1pm for orders placed by 12pm same day (By Royal Mail Delivered next day by 1pm).
Delivery will take place as soon as reasonably possible, depending on the delivery method selected. Delivery times may vary due to unforeseen circumstances. Please note that delivery times do not include weekends and bank holidays.
You will be required to pay delivery charges in addition to the price for the goods you purchase.
You are required to provide us with a complete and accurate delivery address, including the name of the recipient. We are not liable for the delivery of your goods to the wrong address or wrong person as a result of you providing us with inaccurate or incomplete information.
Further information please refer to our delivery policy.
Right to Cancel and Receive Reimbursement
If you are a customer living in the United Kingdom or the European Union you have the right to cancel your contract to purchase goods from us within 14 days without giving notice. The cancellation period:
- Will end 14 days from when you receive, or someone you nominate receives, the goods when you purchased good(s) in one order that are all delivered together;
- Will end 14 days from when you receive, or someone you nominate receives, the last good when you purchased goods in one order that are delivered separately; or
- Will end 14 days from when you receive, or someone you nominate receives, the first good when you purchased goods that will be regularly delivered during a defined period of time.
To exercise your right to cancel you must inform us of your decision to cancel within the cancellation period. To cancel, contact us by email at info@floralia-cosmetics.co.uk or by post at 22 Caractacus Green, Watford, Hertfordshire, WD18 6JU. You may use a copy of the Cancellation Form, found at the end of these Terms and Conditions, but you are not required to do so.
Further details and information please refer to our returns and cancellation policies & procedures.
Effects of Cancellation
If you cancel your contract with us and goods have already been sent to you, then you must return the goods to us as soon as possible after informing us of your decision to cancel. You will be responsible for the cost of returning the goods. We will not be responsible for any damage or loss to the goods that occurs before they are returned to us, including while the goods are in transit.
- Good is broken.
Refunds do not apply to the following goods:
- used and opened products.
Further details and information please refer to our returns and cancellation policies & procedures.
Returns
Returns can be made by mail. To return a good by mail, follow the following procedure:
Further details and information please refer to our returns and cancellation policies & procedures.
Consumer Protection Law
Where the Sale of Goods Act 1979, the Consumer Rights Act 2015, or any other consumer protection legislation in your jurisdiction applies and cannot be excluded, these Terms and Conditions will not limit your legal rights and remedies under that legislation. These Terms and Conditions will be read subject to the mandatory provisions of that legislation. If there is a conflict between these Terms and Conditions and that legislation, the mandatory provisions of the legislation will apply.
Limitation of Liability.
Floralia Fairytale Ltd and our directors, officers, agents, employees, subsidiaries, and affiliates will not be liable for any actions, claims, losses, damages, liabilities and expenses including legal fees from your use of the Site.
Indemnity.
Except where prohibited by law, by using this Site you indemnify and hold harmless Floralia Fairytale Ltd and our directors, officers, agents, employees, and affiliates from any actions, claims, losses, damages, liabilities and expenses including legal fees arising out of your use of our Site or your violation of these Terms and Conditions.
Applicable Law
These Terms and Conditions are governed by the laws of the Country of England.
Additional Terms
If any customers have any comments, dispute or complaints. Please kindly contact us directly at info@floralia-cosmetics.co.uk. We will get back to you within 48 hours.
Severability
If at any time any of the provisions set forth in these Terms and Conditions are found to be inconsistent or invalid under applicable laws, those provisions will be deemed void and will be removed from these Terms and Conditions. All other provisions will not be affected by the removal and the rest of these Terms and Conditions will still be considered valid.
Changes
These Terms and Conditions may be amended from time to time in order to maintain compliance with the law and to reflect any changes to the way we operate our Site and the way we expect users to behave on our Site. We will notify users by email of changes to these Terms and Conditions or post a notice on our Site.
Contact Details
Please contact us if you have any questions or concerns. Our contact details are as follows:
Tel: 020 8123 8018
Mob: 07825 221020
E-mal: info@floralia-cosmetics.co.uk
Address: 22 Caractacus Green, Watford, Hertfordshire WD18 6JU
You can also contact us through the feedback form available on our Site.
Cancellation Form
Effective Date: 1st day of February, 2023
If you want to cancel your contract of sale with us you may use this form and email or post it back to us at the address below.
To: Floralia Fairytale Ltd
Address: 22 Caractacus Green, Watford, Hertfordshire WD18 6JU
Email: info@floralia-cosmetics.co.uk
I hereby give notice that I cancel my contract of sale of the following goods or services:
Ordered on:________________________________________________
Received on:_______________________________________________
Customer name: ____________________________________________
Customer address:___________________________________________
Signature (only required if you are returning a hardcopy of this form): ___________________________
Date:__________________________