SHIPPING & DELIVERY POLICY

Last updated February 01, 2023

This Shipping & Delivery Policy is part of our Terms and Conditions (“Terms”) and should be therefore read alongside our main Terms: Please carefully review our Shipping & Delivery Policy when purchasing our products. This policy will apply to any order you place with us.

WHAT ARE MY SHIPPING & DELIVERY OPTIONS?

We offer various shipping options. In some cases a third-party supplier may be managing our inventory and will be responsible for shipping your products.

Free Shipping

We offer free next day delivery shipping on for order over GBP 60.00.

Expedited Shipping Fees

We also offer expedited shipping at the following rates:

Shipping Fee

We also offer expedited shipping at the following rates:

Shipping Method

  • Standard Delivery: By Royal Mail 1 first class signed for, Delivered within 3-5 working days. GBP 3.95
  • Next Day Delivery: By UPS Delivered within 1-2 working days, By Royal Mail 1 first class signed for) Delivered within 3-5 working days. GBP 6.50
  • Guarantee next day before 1pm for orders placed by 12pm same day: By Royal Mail Delivered next day by 1pm GBP 8.95

If you select an expedited shipping option, we will follow up after you have placed the order with any additional shipping information.

All times and dates given for delivery of the products are given in good faith but are estimates only.

If you select an expedited shipping option, we will follow up after you have placed the order with any additional shipping information.

All times and dates given for delivery of the products are given in good faith but are estimates only.

For EU and UK consumers: This does not affect your statutory rights. Unless specifically noted, estimated delivery times reflect the earliest available delivery, and deliveries will be made within 30 days after the day we accept your order. For more information please refer to our Terms.

Once the order has been dispatched we will email you the tracking details for the order.

Distribution and Reception

To ensure that there are no mistakes with addresses and to check that our delivery company has all the correct details, we use a system that verifies your address using your postcode.

Any delivery timescales quoted to you are indicative only. Orders may arrive in one or more deliveries.

Some orders require a signature upon delivery. If you are not there to receive your order, our delivery company may leave a telephone number or delivery card for you to make alternative arrangements. To ensure secure and undamaged delivery of your order, our delivery company will not be able to leave your order ‘hidden’ at the address.

DO YOU DELIVER INTERNATIONALLY?

We do not offer international shipping.

ARE THERE OTHER SHIPPING RESTRICTIONS?

We will only ship to the address which the customers provided to us with the order.

We will not split the same order and ship to different locations.

Regional Restrictions

Please allow two additional days for deliveries to Scottish Highlands, Aberdeen, Northern Ireland and other rural areas. We apologise that some deliveries to Northern Ireland could be delayed by Irish Customs. Unfortunately for specific rural areas we may offer limited delivery options – you will be notified of this at checkout.

We are sorry that we are unable to process orders to:

  • P.O Box addresses.
  • British Forces Postal Office addresses.
  • The Channel Islands.
  • Any address outside the UK.

WHAT HAPPENS IF MY ORDER IS DELAYED?

If delivery is delayed for any reason we will let you know as soon as possible and will advise you of a revised estimated date for delivery.

For EU and UK consumers: This does not affect your statutory rights. For more information please refer to our Terms.

Liability

Floralia Fairytale Ltd does not accept any liability for delayed delivery caused by any third party. As soon as you have received the goods, you will assume all responsibility for the goods. Upon delivery, we will provide you with details to enable you to:

a) exercise your right of cancellation; and
b) address any intended cancellation or complaints to the correct place of business.

DO YOU HAVE QUESTIONS ABOUT RETURNS?

If you have questions about returns, please review our Return Policy: https://drvoss.co.uk/returns-and-cancellation-policies/.

HOW CAN YOU CONTACT US ABOUT THIS POLICY?

If you have any further questions or comments, you may contact us by:

Email: info@drvoss.co.uk

Online contact form: https://drvoss.co.uk/contact-us/